Madstar Mobile

A Welcome...and A Promise 1

• WELCOME

Why join Madstar Mobile? 1

• Why join Madstar Mobile?

Refer-A-Friend 1

• Coupon Code (I was referred to Madstar)

Join Our Blog! 1

• Madstar Mobile Blog Notifications

It's Easy To Switch Mobile Carriers 5

• Transferring Phone Numbers
• Information Needed to Port Away from Previous Carriers
• How will I know if my number port has completed or still needs more information?
• How Do I Wipe My Phone Number and Other Carrier Settings from My Phone?
• Madstar SIM Cards

Choose a PLAN * Choose a DEVICE ...then you're all done...now that's NICE! 5

• Choose A Plan
• I want to Bring My Own Mobile Device (BYOMD)...
• Choose A Device
• How many devices can I have on my account?
• Buying merchandise

Roaming Coverage 4

• What does "roaming" mean?
• How will I know when I'm roaming?
• Is there an extra charge for domestic roaming?
• 3G, 4G, LTE Data

International Coverage 3

• Will I have coverage when I'm traveling?
• Will I be charged for International roaming?
• I've done a PRL update and it failed/hasn't helped. What now?

Coverage Area Map 2

• Which areas are available for service?
• Does my device type affect my coverage?

Data Usage 3

• Troubleshooting Data on Your Phone
• Tracking Data Usage
• Understanding Data

Troubleshooting Voice Service 1

• Troubleshooting Voice Services on Your Phone

Updating Your Phone Over-the-Air 1

• Updating your Phone Over-the-Air: Profile, PRL and Activation Updates

MiFi 2

• Novatel MiFi 500 4G LTE Web Interface
• Novatel MiFi 500 4G LTE Setup and Troubleshooting

Returns, Replacements, and Warranties 1

• Returns

Shipping Procedures and Standards 2

• What shipping options do I have?
• When will my order arrive?

Financing 0

Madstar Monitor 0

The Smart Starter Plan 1

• Unlimited Talk, Text, and Data at 64kbps for $33

The Competitive Plan 1

• Unlimited Talk Unlimited Text and Unlimited Data at 128kps for $44

The Popular Plan 1

• Unlimited Talk, Text, and Data at 256kbps $55

The Ultimate Plan 1

• Unlimited Talk, Unlimited Text, and Unlimited Data $88

Venture Group Plan 2-5 devices 1

• Unlimited Talk, Text, and Data for 2-5 Devices $149

Accelerator Group Plan 2-5 devices 1

• Unlimited Talk, Text, and Data for 2-5 Devices $249

Dominator Group Plan 2-5 Devices 1

• Unlimited Talk, Text, and Data for 2-5 Devices $325

The rules of the game have changed 1

• The Rules of the Game have Changed

Bring Your Phone to Madstar Mobile...Here's How... 10

• How does the Bring Your Own Device to Madstar Mobile process work?
• How long does the Bring Your Own Mobile Device to Madstar Mobile process take?
• I'm not sure if my device is eligible - how do I check?
• Can I bring devices from Verizon, AT&T and T-Mobile to Madstar Mobile?
• My device isn't on the list - should I call to confirm?

View all 10

What to check on your own device before switching it to Madstar Mobile 3

• Make sure the device's ESN is "Clean"
• Non-Stock ROM or Flashed Devices
• Rooted or Jailbroken Devices

Madstar Sim Card 1

• Do I Need a Madstar SIM card?

Easy Activation Guide 3

• Samsung Activation Guide
• Completing Activation of your featured/unlisted Device
• Hands Free Activation for iPhone 5, iPhone 6 or iPhone 7

Where do I find my device's serial number (ESN)? 3

• What is an ESN number?
• What is an MEID Number?
• What is an IMEI number?

All About Porting Your Device 10

• How to Transfer (or Port) a Phone Number
• Transferring Phone Numbers- What is Port Eligibility?
• How long will it take to port my phone number to Madstar Mobile?
• Will I still be able to use my phone while my number is porting?
• Can I port a number to a data device?

View all 10

Master Subsidy Lock Code (MSL) 2

• What is a Master Subsidy Lock( MSL)?
• Where can I find my MSL?

Activation Troubleshooting Error Codes 1

• Common Error Codes (And What to Do)

Activation Guidelines by Device Type 6

• Completing Madstar Mobile Activation for your Samsung Device
• Complete Guide to Activating your HTC Device
• Complete Madstar Mobile Activation for your Motorola Device
• Completing Madstar Mobile Activation for your LG Device
• Complete Guide to Activating Your iPhone

View all 6

Hands Free Activation 1

• Hands Free Activation

Payment Options 6

• What Are My Payment Choices?
• AutoPay
• What is AutoPay?
• What are the benefits of using AutoPay?
• Update credit or debit card on file for AutoPay

View all 6

Everything about Billing 1

• Billing Issues

Popular Phone Settings 4

• Call Blocking
• Call Forwarding
• Voicemail
• Madstar High Definition Voice

About Calling 3

• International Call Surcharges
• Collect Calls
• Call Minutes

About Text Messaging 8

• What is text messaging?
• How do I send a text message ( SMS )
• Am I billed for incoming and outgoing text messages?
• Can I disable text messaging?
• Block text messages from a sender

View all 8

Multimedia Messages (MMS) 6

• What are Multimedia Messages?
• Do I need an internet connection to send and receive MMS?
• Can I send and receive MMS over Wi-Fi?
• How am I billed for MMS?
• What should I do if MMS isn’t working?

View all 6

About Enhanced Messaging 1

• How do I use enhanced messaging

Tethering - All you need to know 2

• Tethering and Personal Hotspots
• Can I enable tethering on my account?

Backing Up, Restoring, Resetting 6

• How to Back Up Your Phone
• Running a Factory Reset
• Resetting an Android Phone From the Hardware
• Resetting Windows OS7 and OS8 Phones
• Resetting a Feature Phone

View all 6

Suspending v. Disabling your account 2

• Suspending your device
• Deactivating your device

Refer-A-Friend to Madstar Mobile! 2

• Can I give my friend a gift card and a referral link?
• Can I refer a friend who already has devices with Madstar Mobile?

Home Phone Connect 2 12

• Why Would I want one?
• What do I need in order to use Home Phone Connect 2?
• Can I port my landline number to the HPC2?
• Can I use a cordless phone with the HPC2?
• How do I set up the HPC2?

View all 12

User Guides 10

• HTC Desire
• LG Flex
• LG G3
• Samsung Galaxy Note 3
• Samsung Galaxy Note 4

View all 10

Initiating Updates 5

• Profile Update for Iphone
• Profile Update for Windows OS8 Phone
• Initiating a Profile Update on a Feature Phone
• Initiating a Profile Update on an Android Smartphone
• Initiating a PRL Update

Android Tutorials 43

• Status Bar
• Using Voice Commands
• Uninstalling Apps
• Pairing with a Bluetooth Device
• Managing Running Services

View all 43

Setting up your iPhones 29

• iPhone overview
• Accessories
• Home button
• Volume controls
• Sleep/Wake button

View all 29

iPhone basics 70

• Use apps
• Switch between apps
• Look around
• Zoom in and out
• Change the screen orientation

View all 70

iPhone user guide 1

• iPhone user guide

Disabling Wi-Fi 1

• Disabling Wi-Fi and Enabling Data

How Do I Block Calls? 1

• Call Blocking

Update Picture Messaging 1

• Updating Picture Messaging

Lost or Stolen Devices 4

• I received an error that my device has been flagged as lost or stolen. What now?
• I can't find my phone. HELP!
• I Lost My iPhone
• I think someone stole my phone, what do I do?

Reverse 911 Calls & Messaging 1

• Getting Emergency Notifications

How Do I Return An Item? 1

• Hod do I return an item?

Update data profile 7

• LG Rumor Reflex S
• LG G Flex
• LG G3
• Samsung Galaxy S 5
• Samsung Galaxy Note 3

View all 7

Fix the error codes 1

• Very Common Error Codes

Madstar Terms 0