Suspending your device essentially means suspending the phone number associated with your device. Here's what happens when you suspend your device/number:


· your device can no longer send or receive calls or texts and cannot access the the cellular data network

· your device can still access WiFi networks (if applicable), so any apps that can run on WiFi alone will still work as long as you have a

  WiFi connection

· the $5 monthly active line fee still applies since we're holding onto your phone number for you

· your device settings can't be updated in your Madstar Mobile account online until your device is unsuspended

· you can't move your number to another device until your device is unsuspended

· when you unsuspend your device you'll still have the same phone number as when you suspended it and whatever your settings were

   before will remain the same

· you can unsuspend your device anytime from your Madstar Mobile account



When to suspend:


· your device is lost or stolen and you want to make sure there's no unauthorized usage

· you're planning to move the phone number to another device, but not right away

· you aren't using your device for significant periods of time but you want to maintain the same phone number


When NOT to suspend:


· your phone is missing but you are still attempting to use a phone location app--the phone needs to be able to access the cellular data

  network for these apps to work

· the phone is being used as an emergency device