What do I do if my bill looks wrong?
We hope you will have very few issues and questions about your bill because we won't surprise you with any hidden fees or unexpected penalties. But if there is anything at all on your bill that is unclear to you or does not seem right, please get in touch with us. We will walk through it with you and happily correct any mistakes.
How will I know my bill has been paid?
Your monthly payment will show up in your Billing history. If you have any credits those will show up separately as well and we'll use your credits before billing your card.
What happens if you are unable to charge my credit card?
You need to have a valid credit card on file to use Madstar Mobile so that we can automatically bill you each month. If your credit card expires or changes and we are unable to bill you, we will get in contact with you quickly to correct the situation. Meanwhile, please go to the Billing info section of your account Settings to update your credit card information whenever necessary. If you are using Amazon Payments for your monthly bills, make sure the information in that account is up to date.