The following final activation steps are intended for the iPhone 5,  iPhone 6 or  iPhone 7 running any iOS. After the phone has been added to your account:

1. Connect to a WiFi network

2. Restart your phone

3. Within 2-3 minutes the phone should start a Hands Free Activation on its own

4. When the activation completes, your phone is ready for use

If your phone does not activate, try the steps below, in order, and test your services after each step.

 

 

Profile & PRL Update

1. Connect to a WiFi network

2. Tap the phone app

3. Dial # # 873283#

4. Tap Call

5. "Starting Service Update" message will appear - tap OK

6. If update is successful "Service Update Complete" message will appear after about a minute - tap OK

 

Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.


Factory Reset

1. Back up your phone

2. Tap the Settings app

3. Tap General

4. Tap Reset

5. Tap Erase All Content and Settings

6. Enter your passcode if prompted

7. Erase iPhone

8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

 

Picture Messaging Settings

The following steps will allow your phone to send and receive mms messages between your iPhone and other non-Apple devices

1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Madstar Mobile account

2. Once mms messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)

3. Restart your phone

If mms messaging still isn't working on your phone, run a profile update:

· Connect to a WiFi network

· Tap the phone app

· Dial # # 873283  #

· Tap Call

· Starting Service Update message will appear - tap OK

· If update is successful Service Update Complete message will appear after about a minute - tap OK


If mms messaging still isn't working on your phone, run a factory reset:


· Back up your phone

· Tap the Settings app

· Tap General

· Tap Reset

· Tap Erase All Content and Settings

· Enter your passcode if prompted

· Erase iPhone

· Erase iPhone

 

If you have tried all the options and are still having problems, get in touch with us so we can help you out.