While we cannot provide specific instructions for all devices or all manufacturers, there are some generic steps we can suggest you can try to complete the activation on the Madstar Mobile network. Menu names and structures may vary on your device. The first thing you will need to do is ensure that voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update may be required. Some of the steps below will require your MSL and MSID.

 

Carrier Wipe

 

Procedure for Feature Phones

 

1. Open the dialer 

2. Dial ##MSL# ( You can get your 6-digit MSL number from our Madstar Mobile Customer Service Representative by calling 844.623.7827)

3. Touch Edit 

4. Enter your 10 digit phone number 

5. *NOTE even if the 10-digit phone number is already listed, please write it down first, back it out, and re-enter it. 

6. Touch "OK" 

7. Clear all the zeroes and enter the MSID number (given to you by the Madstar Mobile Customer Service )

8. Touch "OK" 

9. Touch "Done", the phone will reboot (if it does not reboot, do so manually) 


If you have a smartphone, the instructions above may not apply. The following generic instructions may apply to your device, although menu names and structures may vary.


Procedure for Smartphones


1. Open the dialer 

2. Dial # # 72786 # 

3. Enter your Master Subsidy Lock (MSL) (You can get your 6-digit MSL number from our Madstar Mobile Customer Service Representative by calling 844.623.7827) 

4. Touch "OK". Allow the phone to restart 

5. Touch "Application" icon 

6. Touch "Settings" 

7. Touch "System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone") 

8. If it says "No updates available" you may not be connected to the internet. Make sure your WiFi is enabled and connected. 


Profile Update


1. Touch the “Application” icon 

2. Touch “Settings” 

3. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone") 

4. Touch "Update Profile" 

5. The device will restart when complete 


PRL Update


1. Touch the “Application” icon 

2. Touch “Settings” 

3. Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone") 

4. Touch “Update PRL” 

5. Wait for the PRL update to complete, then touch “OK” 

6. If your device does not restart after the PRL update, restart it. Once your device restarts, 3G Data, Voice, and Text messaging should be enabled